I am crawling into the 21st century- kinda like Benjamin Button- that is, ass backwards.
I have upgraded my internet service to DSL. It took 2 hours and 3 tech support people in India to make this happen.
My modem came with some cables and a disc and a packing slip listing all the equipment. No other instructions. The disc says “everything you need to get started”. So I put in the disc. My computer said “and just what do you think I’m going to use to open this?”
I called Tech Support. Yes, they could help me. First I had to eject the disc. Which makes me wonder why they bothered to send it to me in the first place.
Then Ms Tech says: “How many lights are lit up on the modem.”
“Excuse me?” I said. “What lights? There are no lights.”
She: “No, really, how many lights are showing on the modem”
Me: “There are no lights. I haven’t connected anything yet”
She: “Please Ma’m there are 4 lights. How many are lit?”
Me: “None, there are no lights on. I haven’t plugged anything in yet. You are going to have to explain what cable goes where first.”
She: “You are not plugged in?????”
I had to unplug the phone, plug in all the cables, move the phone to another jack, find a longer phone cord and crawl around on the floor under the desk for a few minutes before I could call back. 10 minutes of music and recorded messages about getting help online. All well and good. If you can get online.
It took Techie 2 most of the call to figure out that I had a Mac. I don’t know what took him so long. He kept asking me to open Internet Explorer and I kept explaining that I had Safari. [“No really, just click on the Internet Explorer icon.” “No really, I don’t have Explorer. There is no icon. I have a MAC. I’m on Safari.” “You don’t have the icon? You must have it. Look for it. It should be on the desktop” “I’m not using Explorer. I have Safari.”] x 3 He had to move me up the food chain.
Techie 3 had an AH HA! moment when it finally got thru to him that I was on a MAC. He was able to give me the correct setup procedure.
When I got done I had bits leftover. Specifically 4 DSL filters. They are labeled “be sure to use a filter on any phone jack you have something plugged into.” I was instructed not to use them.
Why couldn’t they just provide written instructions for plugging everything together with the modem? I do know how to read. I can usually follow instructions. Even the ones that come with IKEA furniture and Habu kits.
I have consoled myself with this:
And because it’s February, when one’s thoughts naturally turn to Romance, I have a new lover project to obsess over:
Because new love makes one suspend all common sense and forget everything one has learned in the past.
But I have hope.